Focus on your system in 2022: future-proof PMS for Europe
The light at the end of the tunnel is, at last, getting brighter, countries are loosening their restrictions, and travel is on its way back…
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Focus on your system in 2022: future-proof PMS for Europe
The light at the end of the tunnel is, at last, getting brighter, countries are loosening their restrictions, and travel is on its way back…
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Why every hotel (even your own) is your competition in a disrupted market
Most hoteliers would like to think they know who their competition is today. After all, hoteliers spend a great deal of time, expense and effort trying to understand what markets their competition is targeting and how they attract business…
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Hotels’ Unexpected Revenue Driver: Customer Service
With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
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Where Do Solar and Electric Vehicle Charging Fit Into Your Revenue Strategy?
Last June, MGM Resorts International activated a solar park that will power up to 90% of its 13 Las Vegas properties…
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Hotel CEOs Expect Labor, Inflation Pressures on Profitability To Be Long Term
The desires to deliver positive experiences for guests and maintain profits have never been more at odds in the hotel industry than they are now, and executives speaking at the 2022 Americas Lodging Investment Summit said there's a simple reason for…
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Hospitality Financial Leadership – Why Managing the Budget in Your Hotel is Like Playing Baseball
That’s a big statement because if you are involved in the budget in your hotel and you have played baseball then you are probably saying to yourself that I am off my rocker.
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Hospitality Financial Leadership – Why Is Hotel Accounting Different?
I heard this about 40 years ago and it has stuck with me. I was a newbie cocktail waiter working part time in my hometown hotel…
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Three ways to use data in day-to-day hotel operations
Anyone in the industry will tell you that the daily operations of a hotel are complex. Beyond responding to the challenges presented by the COVID-19 pandemic, hoteliers juggle a serious list of to-dos…
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The Rise of Mobile Direct Bookings: What Should Hotels Do About It?
In this article, we analyze the rise of mobile bookings over the past two years, how it is expected to continue growing in 2022, and how Hoteliers should adapt their online sales and marketing strategies to meet this rapidly-growing demand…
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What to look for in a hotel revenue manager
Following the events of the past two years, it’s easy to see that hospitality is transitioning into a new era. Guest preferences are changing, and technology is giving operators more room to run hotels their way…
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Revenue Stream Diversification to Drive Hotel Profitability in 2022
JLL Hotels & Hospitality releases its first annual Global Asset Management Report detailing what hotel owners should consider as travels returns
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HB Exclusive: 10 best practices to increase incremental revenue
Incremental revenue doesn’t have to be a bonus. With a machine learning (ML)-based merchandising program, it can be a reliable revenue stream.
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All (Hotel) Revenue Is Not Created Equal
A dollar is a dollar; a euro is a euro; a quid is a quid; a yuan is a yuan; and, for the crypto crowd, a bitcoin is a bitcoin - right?
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CWT: Global business travel pricing set to increase in 2022
Global travel pricing across hotels, air and ground is expected to increase in the next two years, primarily driven by increasing demand, capacity constraints and travelers’ sustainability demands, plus increased labor and fuel costs, according to…
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Future-facing demand data: the key to maximizing revenue even in trying times
Which aspects of life and business has the pandemic not impacted? It’s hard to come up with any. Especially when you look at the hospitality industry, barely anything is as it was one or two years ago…
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Emerging revenue management KPIs you need to know
The current revenue and distribution environment is becoming exponentially more complex…
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Beyond the Booking: How to Maximize a Digital Concierge
A digital concierge taps the power of AI to deliver an enhanced experience for guests and staff — as long as it is implemented properly.
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Hoteliers Cautiously Optimistic about Business Performance in 2022
“How optimistic are you about business performance over the next 12 months?” - Hoteliers’ answers to this new question, introduced in our ongoing Hotelier PULSE survey and published for the first time in the 18th Edition of the Hotelier PULSE…
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