Press One To Do This, Two To Do That … Phone Tree Abuse!
We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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OYO ADDS EUROPEAN VACATION RENTALS WITH ACQUISITION OF DANISH OPERATOR
OYO has acquired Bornholmske Feriehuse, a vacation home management company based on the Danish island of Bornholm. Terms of the acquisition have not been disclosed.
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BED AND BREAKFAST PACKAGES NEED TO EVOLVE
Packaging is awesome for hotels; the bed and breakfast (B&B) package is fantastic for both increased revenues and guest satisfaction where, typically, the more a guest uses a hotel’s amenities the happier they are with the onsite experience…
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Hyatt to Use More Automation When Setting Hotel Room Rates
Hyatt's move to change its revenue management software foreshadows a broader trend. Expect more hotel companies to embrace automation while looking at a bigger picture than just the supply and demand of rooms…
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Hyatt to Use More Automation When Setting Hotel Room Rates
Hyatt's move to change its revenue management software foreshadows a broader trend. Expect more hotel companies to embrace automation while looking at a bigger picture than just the supply and demand of rooms…
read more
Hotel companies reap the benefits of Europe's travel surge
Europe's summer travel surge has been a boon to hotel giants Marriott International and Hilton, with both companies crediting the return of international travel to Europe as a key revenue driver during the second quarter…
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WYNN PRESIDENT TEACHES, LEADS WITH STORIES
Brian Gullbrants has opened 23 hotels during his career and as a result developed a habit of personally delivering employee orientations…
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The branding decision process from the owner’s perspective
The thought process involved in the branding decision process will undoubtedly impact the long-term success of the asset…
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Successful F&B Recovery Starts With An Honest Assessment
Wasn't it just a few years ago, after enduring the "great recession," that the prevailing consensus was "another industry disruption of this magnitude will never occur again in our lifetime"?
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To complement last year's article, Death of the Marketing Plan, I offer you the Eulogy to the Marketing Plan as delivered during this year's Lightning Rounds at HSMAI Commercial Strategy Week. Enjoy!
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Time for Hotels to Stop Cheating on Their Branding
Hotels use a branding model that is, for the most part, broken. That reality leaves a gap for savvy marketers to exploit. Here's a refresher on tactics to use according to the professor who literally wrote the book on hospitality branding…
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Travelodge opens first new-build “budget luxe” properties
Travelodge has unveiled the first two new-build hotels featuring its recently-launched “budget luxe” design concept.
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Press One To Do This, Two To Do That … Phone Tree Abuse!
We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
read more
BED AND BREAKFAST PACKAGES NEED TO EVOLVE
Packaging is awesome for hotels; the bed and breakfast (B&B) package is fantastic for both increased revenues and guest satisfaction where, typically, the more a guest uses a hotel’s amenities the happier they are with the onsite experience…
read more
Why Headhunters Don’t Answer Your Emails or Calls
My story starts like this: Once upon a time when I was a candidate myself but there is nothing fairy or fabulous about this real-life experience of mine.
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Serge Trigano, co-founder of Mama Shelter
“Life is flamboyant and sassy,” according to Serge Trigano, the co-founder of Mama Shelter. The entrepreneur is making his mark on the hospitality industry by creating a new lifestyle boutique accommodation concept…
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OYO ADDS EUROPEAN VACATION RENTALS WITH ACQUISITION OF DANISH OPERATOR
OYO has acquired Bornholmske Feriehuse, a vacation home management company based on the Danish island of Bornholm. Terms of the acquisition have not been disclosed.
read more
JLL: Hotels finding room for co-living spaces
Hotels are increasingly being turned into co-living spaces in markets where institutional investors are hunting for cheaper alternatives to residential conversions and high rental growth potential, according to JLL…
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International hotel brand penetration in APAC
The hotel supply in Asia Pacific grew rapidly over the past decade and operators keep looking for opportunities by fine-tuning their entry strategies, while owners evaluate affiliating their property/-ies with a brand or not…
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MOLIVING INTRODUCES NOMADIC, POP-UP LUXURY
When Jordan Bem, founder and CEO of Moliving, decided to launch his own hospitality offering, he was looking to introduce a unique concept that no company has been able to master…
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India emerges as the global leader in travel in 2022 as per TLN survey
50% Indians intend to spend more on travel in 2022 - Seeking value-based, rejuvenating experiences are the key travel triggers among Indians
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From Business to Leisure: The Intersection of Booking Behaviors and Guest Loyalty
Guests are now falling into one of two distinct profiles. Find out what they are and what makes these guests tick.
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Although we are on the path to recovery, the hospitality industry barely resembles its pre- Covid-19 state. Kostas Nikolaidis, Middle East and Africa executive for STR, examines today’s hotel sector and emphasizes the need for change…
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As travel ramps up, travel professionals face a slew of challenges, including staffing shortages, burnout, high prices and low availability.
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Texas Woman Sues DoubleTree by Hilton Hotel in Austin in Sexual Assault Case
Lawsuit alleges DoubleTree by Hilton Hotel failed to cancel lost room key picked up by attacker
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A Miami investment group purchased the Trump International Hotel in Washington, DC, and wasted no time scrubbing the former president's name from the property.
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Booking.com to cut thousands of workers in new reorganization
Booking.com on Thursday that it will be slashing nearly three thousand jobs globally as it plans to outsource nearly all of its customer service operations…
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U.S. News & World Report has unveiled its Best Hotels rankings, which evaluate more than 35,000 hotels and resorts across the U.S., Europe, Canada, Mexico, Bermuda and the Caribbean…
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