By type

Spain in the spotlight

Spain’s hotel supply is characterized by mid- and upscale hotels. However, the number of higher-end hotels is increasing at a rapid pace, as HVS’ Maria Coll, senior associate, and Sophie Perret, senior director, explain…
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IN VINO VERITAS XCV: BUYING WINE AT AUCTION

The wine auction market affords an opportunity for the hotelier to add bottles to the property’s cellar that may not be available through conventional means, namely continual repurchasing orders through wine merchants…
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HOW COFFEE DRINKS CONTINUE TO EVOLVE

Having a variety of milks, personalized coffee experiences and locally sourced coffees and teas, as well as innovative breakfast cocktails, are more important than ever for the food and beverage operations of hotels…
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Top Five Qualities of Successful Hotels

A thriving hotel is something to be proud of. Getting a hotel to a place where it is profitable and successful takes lots of work and careful consideration. Hotels impact guests’ lives in ways that few other businesses do…
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This Is How To Communicate With Customers

In our customer service workshops, we do an exercise in which we ask participants what their favorite companies are to do business with and why. We almost always get Amazon as an answer. One of its success traits is communication…
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