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Strides in artificial intelligence will enable Hilton and many others to enhance and speed personalization efforts. You ain't seen nothing yet.
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Every commentary on hotel performance refers to revenue per available room as a key industry metric — RevPAR. Yet non-room revenue from cafes, co-working, spas, and events is growing in importance…
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Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
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After the Biden administration put mandatory resort fees firmly in its crosshairs this year, different facets of the hospitality industry found themselves at odds, with some defending the fees and others saying they need to go…
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Arash Azarbarzin, the CEO of Highgate, knows struggle. He was an immigrant of necessity, having sought political asylum in the U.S…
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Hotels are often biased when creating offerings and packages for potential guests because they make decisions based on a hunch or past experiences that are no longer relevant…
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To say that the meetings-and-events (M&E) industry was significantly disrupted by the pandemic would be an understatement…
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The guest experience continues to be one of the main concerns for hoteliers. How to improve it when the guests’ expectations are constantly changing?
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Denis Sorin, the president of Amsa Hospitality, is more than a hotelier. As an entrepreneur and advocate of Arabian hospitality, he tells us about his vision and aspirations for KSA.
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When we think about technology in business, the hospitality sector isn’t necessarily the first one to come to mind…
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The number of guests looking to venture beyond the walls of their all-inclusive resorts while on vacation appears to be growing…
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Visitors to the country face a significant shortage of hotel beds this summer with fears it could cause chaos in the tourism sector.
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Four Season Hotel Doha announces the appointment of Julia Selyukova as the new Hotel Manager. A hotelier with more than 20 years of experience, Julia has previously held the position of Hotel Manager at Four Seasons Hotel Moscow…
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The boss of a 158-year-old Japanese guesthouse has apologized for only changing the water in its spa bath twice a year, after it was found to be teeming with potentially deadly bacteria.
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The Prague Marriott Hotel has appointed Robert Grader as the new General Manager.
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The pupils were visiting the United States as part of a ski trip, and now that their passports have been destroyed they're enjoying an impromptu sightseeing trip around New York
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Maintaining healthy competition among hotels is critical for consumers and operators. It ensures guests get the best value for their money and quality customer service, and that all operators earn their fair share with maximum profitability…
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Over the past three years, beleaguered hoteliers have faced down high turnover, uncertainty, the need to invest in new technology and, of course, price volatility…
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