Technology

HOW COFFEE DRINKS CONTINUE TO EVOLVE

Having a variety of milks, personalized coffee experiences and locally sourced coffees and teas, as well as innovative breakfast cocktails, are more important than ever for the food and beverage operations of hotels…
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This Is How To Communicate With Customers

In our customer service workshops, we do an exercise in which we ask participants what their favorite companies are to do business with and why. We almost always get Amazon as an answer. One of its success traits is communication…
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BED AND BREAKFAST PACKAGES NEED TO EVOLVE

Packaging is awesome for hotels; the bed and breakfast (B&B) package is fantastic for both increased revenues and guest satisfaction where, typically, the more a guest uses a hotel’s amenities the happier they are with the onsite experience…
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