The High Value of Operating Efficiently
Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
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The High Value of Operating Efficiently
Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
read more
Have Fun with ChatGPT for Now Because It’s About to Get Serious
The adoption of AI in several different roles and industries will be fast so it’s time to understand how it can help add to your hotel’s offerings, make processes more efficient, and improve your guests’ experience…
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ChatGPT: How Conversational Bots will be the New OTAs
A glimpse into the future of online distribution, and how hotels can leverage this trend.
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10 Facts About How Different Generations Interact with Guest Reviews
Different generations interact with guest reviews differently. TrustYous latest consumer research reveals how hotels and destinations can adapt their offering for younger and older travelers.
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BWH Hotel Group is expanding its upscale, chic boutique brand, Aiden, as the brand is set to grow by over 200% in the years ahead with the portfolio doubling in 2023 alone. Highlights of the brand growth include the upcoming launch of Aiden in India…
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Waverly Labs Launches Interpretation App Called Forum
Waverly Labs, pioneers of smart translation solutions, is expanding its mission to break down language barriers with the launch of Forum, a mobile and web-based app that helps unlimited numbers of people communicate with ease…
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Buy Now Pay Later Yet One More Convenience Evolution
From gold, cash and certified checks through to credit cards, digital wallets and cryptocurrencies, the world of payments now contains a litany of terminology, acronyms, governing bodies, networks and technologies…
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How to use QR Codes in Hotels as a Marketing or Guest Service Tool, Also after Covid-19
What are QR codes? QR codes (short for Quick Response Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests.
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Information Overload: The Importance of Tracking the Right Metrics
Hoteliers are constantly asked to sift through growing volumes of complex data to make sound business decisions. But to get the most out of that data, they need to track the right metrics…
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Wynn and Encore Resorts to Provide Guests with 24/7 Telehealth Services
“We provide elite venues and services to our valued guests and their families. The health and safety of our guests is our number one priority, and this service helps with that promise.”
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Mobile Hotel Tech: The Latest Trends from Asia
From my desk in Bangkok, I can see that the big mobile digital trends affecting North America and Europe are also in play in Asia.
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Service Robots: A Helping Hand for the Hotel Labor Shortage
With the implementation of service robots, the pain points caused by the hotel labor shortage are mitigated by robotics taking on cleaning and hotel food services, allowing employees to focus more of their time catering to the needs of guests…
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We’re taking a look back at HT’s history to gather some key takeaways for the coming year and beyond.
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4 Hospitality Tech Trends for 2023 and Beyond
Having worked in the hospitality business for a long time, I feel we often underappreciate how resilient – and adaptive – this industry is…
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Hotel SEO: Top 3 crucial tips to help your hotel rank on Google
SEO, or search engine optimization, improves the visibility and ranking of a website on search engine results pages (SERPs). SEO can be a powerful tool for booking traffic and generating leads for hotels…
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Hotel Marketing: Email Marketing Segmentation Explained
Segmentation is one of the most important elements of your hotel email marketing. However, despite its importance, it is often neglected and it may well be one of the reasons why your email strategy is not working for you…
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5 tips to increase hotel newsletter signups
Newsletters are an excellent communication tool for the hospitality industry. Indeed, you can use social media and phone conversations to communicate with guests…
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After a frenetic week down in Orlando at the end of June for this year’s HITEC, it’s clear that one trend firmly embedded in the hospitality landscape for the next few years is the QR (quick response) code…
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