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Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
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The adoption of AI in several different roles and industries will be fast so it’s time to understand how it can help add to your hotel’s offerings, make processes more efficient, and improve your guests’ experience…
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A glimpse into the future of online distribution, and how hotels can leverage this trend.
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Different generations interact with guest reviews differently. TrustYou’s latest consumer research reveals how hotels and destinations can adapt their offering for younger and older travelers.
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BWH Hotel Group is expanding its upscale, chic boutique brand, Aiden, as the brand is set to grow by over 200% in the years ahead with the portfolio doubling in 2023 alone. Highlights of the brand growth include the upcoming launch of Aiden in India…
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Waverly Labs, pioneers of smart translation solutions, is expanding its mission to break down language barriers with the launch of Forum, a mobile and web-based app that helps unlimited numbers of people communicate with ease…
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From gold, cash and certified checks through to credit cards, digital wallets and cryptocurrencies, the world of payments now contains a litany of terminology, acronyms, governing bodies, networks and technologies…
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What are QR codes? QR codes (short for Quick Response Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests.
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Hoteliers are constantly asked to sift through growing volumes of complex data to make sound business decisions. But to get the most out of that data, they need to track the right metrics…
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“We provide elite venues and services to our valued guests and their families. The health and safety of our guests is our number one priority, and this service helps with that promise.”
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From my desk in Bangkok, I can see that the big mobile digital trends affecting North America and Europe are also in play in Asia.
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With the implementation of service robots, the pain points caused by the hotel labor shortage are mitigated by robotics taking on cleaning and hotel food services, allowing employees to focus more of their time catering to the needs of guests…
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We’re taking a look back at HT’s history to gather some key takeaways for the coming year and beyond.
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Having worked in the hospitality business for a long time, I feel we often underappreciate how resilient – and adaptive – this industry is…
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SEO, or search engine optimization, improves the visibility and ranking of a website on search engine results pages (SERPs). SEO can be a powerful tool for booking traffic and generating leads for hotels…
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Segmentation is one of the most important elements of your hotel email marketing. However, despite its importance, it is often neglected and it may well be one of the reasons why your email strategy is not working for you…
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Newsletters are an excellent communication tool for the hospitality industry. Indeed, you can use social media and phone conversations to communicate with guests…
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After a frenetic week down in Orlando at the end of June for this year’s HITEC, it’s clear that one trend firmly embedded in the hospitality landscape for the next few years is the QR (quick response) code…
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