EV Charging: The Future’s Must-Have Hotel Amenity
The U.S. charging network is 460k chargers short of meeting demand for EV drivers in coming years. Hotels could help fill that demand.
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EV Charging: The Future’s Must-Have Hotel Amenity
The U.S. charging network is 460k chargers short of meeting demand for EV drivers in coming years. Hotels could help fill that demand.
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Have Fun with ChatGPT for Now Because It’s About to Get Serious
The adoption of AI in several different roles and industries will be fast so it’s time to understand how it can help add to your hotel’s offerings, make processes more efficient, and improve your guests’ experience…
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Eight Questions to Determine the Right VoIP Provider
Hotels and restaurants, here are 8 questions to ask to help choose the best VoIP provider for your hospitality business.
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Social Media Trends, Markets and Platforms
What is Social Media? Many people still ask questions about social media and its use. Obviously, this is not the case, but then what does social media mean?
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Mobile Revenue at an All Time High for Hotels
It's 2023, and you can bet on mobile being a driving force in hospitality technology over the next twelve months (and beyond).
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How to use QR Codes in Hotels as a Marketing or Guest Service Tool, Also after Covid-19
What are QR codes? QR codes (short for Quick Response Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests.
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Wynn and Encore Resorts to Provide Guests with 24/7 Telehealth Services
“We provide elite venues and services to our valued guests and their families. The health and safety of our guests is our number one priority, and this service helps with that promise.”
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Mobile Hotel Tech: The Latest Trends from Asia
From my desk in Bangkok, I can see that the big mobile digital trends affecting North America and Europe are also in play in Asia.
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Service Robots: A Helping Hand for the Hotel Labor Shortage
With the implementation of service robots, the pain points caused by the hotel labor shortage are mitigated by robotics taking on cleaning and hotel food services, allowing employees to focus more of their time catering to the needs of guests…
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Why Are IoT Systems So Vulnerable to Attacks?
There are an awful lot of IoT devices out there that have little to no protection against malware attacks, creating very attractive attack points for bad actors.
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Hotel Marketing: Email Marketing Segmentation Explained
Segmentation is one of the most important elements of your hotel email marketing. However, despite its importance, it is often neglected and it may well be one of the reasons why your email strategy is not working for you…
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How Modern PMS Technology Improves Staff Retention and the Hotel Operations Experience
Workers are finding modern PMS technology to be more efficient and easier to use because it seamlessly connects nearly every area of hotel operations.
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Data Migrations in Hospitality: To Migrate or Not to Migrate, That is the Question
Spoiler alert: if you are looking for a quick answer to this Shakespearean-like question, you will not find it. As a matter of fact, you are probably going to walk away from this post with more questions than answers. But this is to be expected…
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Five ways pre-stay communications help labor productivity
Guest expectations were put through the ringer this past summer…
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5 Reasons Why Employee Safety Devices Are a Must-Have Budget Item for 2023
Hoteliers are knee deep preparing 2023 budgets, but until the hospitality industry is back in full swing, many will be looking for ways to short-cut spending…
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Best practices for effective hotel contact center management
Ever thought about how you could make your hotel contact center work better for you? The hotel contact center plays a key role in converting first-time guests into regular guests and encouraging repeat business from existing patrons…
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Press One To Do This, Two To Do That … Phone Tree Abuse!
We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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Seven Ways to Handle Abusive Customers (And One Way Not To)
No employee should be treated poorly by customers and I feel bad for the people who work at the airport luggage office.
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