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No employee should be treated poorly by customers and I feel bad for the people who work at the airport luggage office.
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For a long time, hotels have been educated on the benefits of personalized offers. Algorithms can not only can personalize offers but can also pricing.
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Vending machines are basically small-scale F&B kiosks that replace the need for a cashier or any other form of staffing besides the restocking and maintenance. Can hotels be the same?
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In a world of melting marketing budget and branding overdose, growth hacking can help hotels to fast track their business without shrinking their margins.
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Whether its via QR codes, mobile apps or web apps – contactless technology drives revenue and guest satisfaction.
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This current travel surge in the post-pandemic era won’t last forever. And yet, TripAdvisor is written in permanent ink…
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Millennials think they invented experiential, lifestyle brands. But Margaritaville CEO John Cohlan was perfecting these ideas before many of today's hotel execs had sipped their first margaritas…
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Search the term “mobile-friendly website” on Google. There are nearly 1,800,000,000 results. With all this hype, are you wondering what this term means? Importantly what it means for your hotel?
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Hospitality workers face risks every day that can lead to injury while on the job…
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The hotel industry’s recovery after the pandemic has largely been driven by leisure travel. This season, hotels are experiencing a surge in occupancy for leisure travel. However, business travel is yet to make a full comeback post-pandemic…
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They are TikTokers who Snapchat and pegged to be the first immersed users of Metaverse. How well are you placed to attract Gen Zer to your hotel?
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The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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Aren’t digital signs used mostly in retail? Aren’t they more commonly seen at events and such? Isn’t it only cinemas that use digital signs around their entrances? In truth, digital signs are used in all those circumstances, but they are also…
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THE startup he founded was acquired by Booking Holdings and now he’s the CEO-in-waiting of Agoda, waiting to step into the role on July 1. How did he get from founder to employee to CEO?
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Travel recovery is getting started, but to keep the gravy train going hotels must look not only at what the post-pandemic guest wants but also the customer two years, five years and a decade from now…
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Gas prices are rising at an alarming amount. And, our industry is noticing the booking window getting shorter and shorter due to travelers’ last-minute decision to get in the car and travel.
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In 2023, third-party cookies are going away, whether hotel marketers like it or not. This is a fundamental shift away from a 30-year-old technique that marketers have relied on to track potential travelers across sites…
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The World Travel and Tourism Council (WTTC) has published a report offering a blueprint to governments on how best to implement a common digital travel portal.
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