Seven Ways to Handle Abusive Customers (And One Way Not To)
No employee should be treated poorly by customers and I feel bad for the people who work at the airport luggage office.
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Seven Ways to Handle Abusive Customers (And One Way Not To)
No employee should be treated poorly by customers and I feel bad for the people who work at the airport luggage office.
read more
Personalized Prices: The Next Step in Hotels’ Online Presence?
For a long time, hotels have been educated on the benefits of personalized offers. Algorithms can not only can personalize offers but can also pricing.
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Economy properties as guestroom vending machines
Vending machines are basically small-scale F&B kiosks that replace the need for a cashier or any other form of staffing besides the restocking and maintenance. Can hotels be the same?
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3 growth hacking techniques any hotel can use
In a world of melting marketing budget and branding overdose, growth hacking can help hotels to fast track their business without shrinking their margins.
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Give Guests What They Want: Self-Service Options
Whether its via QR codes, mobile apps or web apps – contactless technology drives revenue and guest satisfaction.
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This current travel surge in the post-pandemic era won’t last forever. And yet, TripAdvisor is written in permanent ink…
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The Margaritaville CEO on Just How Far the Jimmy Buffett Brand Can Go
Millennials think they invented experiential, lifestyle brands. But Margaritaville CEO John Cohlan was perfecting these ideas before many of today's hotel execs had sipped their first margaritas…
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MOBILE-FRIENDLY HOTEL WEBSITE: WHAT IT MEANS AND WHY YOU SHOULD CARE?
Search the term “mobile-friendly website” on Google. There are nearly 1,800,000,000 results. With all this hype, are you wondering what this term means? Importantly what it means for your hotel?
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How Wearable Tech Can Reduce Injuries for Hotel Workers
Hospitality workers face risks every day that can lead to injury while on the job…
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5 Tips On How to Target Corporate Meetings For Your Hotel
The hotel industry’s recovery after the pandemic has largely been driven by leisure travel. This season, hotels are experiencing a surge in occupancy for leisure travel. However, business travel is yet to make a full comeback post-pandemic…
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THE 2022 GUIDE TO ATTRACTING GEN Z TO YOUR HOTEL
They are TikTokers who Snapchat and pegged to be the first immersed users of Metaverse. How well are you placed to attract Gen Zer to your hotel?
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TRAINING THAT REKINDLES PURPOSE, IGNITES PASSION
The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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5 Uses for Digital Signage in Hotels Right Now
Aren’t digital signs used mostly in retail? Aren’t they more commonly seen at events and such? Isn’t it only cinemas that use digital signs around their entrances? In truth, digital signs are used in all those circumstances, but they are also…
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FROM FOUNDER TO CEO, AGODA’S CEO-IN-WAITING ON STARTUP JOURNEY, TACTICS AND TECH
THE startup he founded was acquired by Booking Holdings and now he’s the CEO-in-waiting of Agoda, waiting to step into the role on July 1. How did he get from founder to employee to CEO?
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WILL HOTELS EVOLVE AT THE EXTREMES?
Travel recovery is getting started, but to keep the gravy train going hotels must look not only at what the post-pandemic guest wants but also the customer two years, five years and a decade from now…
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Map Advertisements: Should You Be Using Them?
Gas prices are rising at an alarming amount. And, our industry is noticing the booking window getting shorter and shorter due to travelers’ last-minute decision to get in the car and travel.
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HOW TO INCREASE BOOKINGS IN A COOKIELESS WORLD
In 2023, third-party cookies are going away, whether hotel marketers like it or not. This is a fundamental shift away from a 30-year-old technique that marketers have relied on to track potential travelers across sites…
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WTTC report suggests a "digital one-stop-shop" travel portal
The World Travel and Tourism Council (WTTC) has published a report offering a blueprint to governments on how best to implement a common digital travel portal.
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