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The pandemic has forever changed the future of travel. However, the travel demand is up much higher, and new travel trends have emerged since restrictions were relaxed.
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Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
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In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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Mobile wallets aren’t just for payments; brands can use this tool to digitize everything from membership cards to room keys. Plus, it can be used for marketing via lock screen notifications.
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Hotel guests are increasingly expecting seamless technology and a demonstration of sustainable practices.
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Jens Busch has vast experience in the luxury service sector over the past two decades…
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When Facebook announced their rebranding to Meta, a tidal wave of popularity crashed on the alternative reality: the Metaverse.
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Passpoint is gaining popularity in all areas of travel, and the use cases and discussions are popping up at hospitality events and throughout the industry. But what is it, and how will it benefit hotels and the hospitality industry as a whole…
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Since its launch, 25 percent of all messages received by Snowbird’s Dog Chat have been ticket buying requests, which allowed the resort to drive more than $150,000 in projected annual assisted revenue into the purchase funnel…
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By taking these three major trends into consideration, hotels can take steps to future-proof their business operations in the wake of future challenges.
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In my article last January, I spoke about how mobile apps have moved from a nice to have tool for hotels to an essential part of a digital strategy…
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Why AI Technology has Failed the Hospitality Industry – Thus Far
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Three-Year Lease Gives the Company Access to New Customers within the Hotel as well as in the Surrounding Hsinchu City.
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As countries reopen their borders and international air travel resumes, pent-up demand for hard-earned vacations is driving new luxury travel trends…
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How many times have you been stuck in traffic and wished you could somehow be lifted up and transported to your destination in a matter of minutes rather than spending hours on the freeway?
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Google Maps has integrated rail booking platform Trainline into its app, allowing users to click through from journey searches to buy tickets.
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«Hotel companies have broadly resisted using aggregators such as Expedia and Booking.com for online sales so far during the recovery because of somewhat surprising factors. Yet the temptation remains». Sean O'Neill…
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A lot more shareable and engaging, video – more recently short-form video – has taken over social media platforms. So, how can you leverage short-form content to grow your business? Which platforms matter? And what are some trends to look out for…
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