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Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
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If you’re a guest in a hotel, it’s considered common courtesy to treat fellow guests with respect and express gratitude to the hotel staff who strive to make your stay a five-star experience…
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It’s everyone’s worst nightmare in the world of business, where the fire alarms and smoke detectors start to blare and it isn’t a scheduled or mandated drill…
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What are QR codes? QR codes (short for Quick Response Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests.
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With the implementation of service robots, the pain points caused by the hotel labor shortage are mitigated by robotics taking on cleaning and hotel food services, allowing employees to focus more of their time catering to the needs of guests…
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When crafting the perfect hotel experience for your guests, part of the plan has to include top-notch housekeeping routines…
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Over the past year, we’ve bolted out from the gates in the aftermath of the pandemic, staying at multiple properties with daily rates in excess of 1,000 dollars, euros, or pounds as part of our consultancy work auditing luxury hotels to improve…
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While verbal or physical assaults of a staff member may be rare, those on the receiving end say they are grateful that management and owners care and are prepared
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When team members feel psychologically safe and comfortable bringing their whole selves to work, they are empowered to come up with creative solutions to problems, find new ways to collaborate and communicate…
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Younger employees are attracted to businesses that reflect their own personal beliefs and causes.
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If guests are still required to dial a prefix before accessing 911 operators, if your front desk still intercepts these emergency calls, or if your MLTS doesn't deliver the street address, floor number and room number from where the call originates…
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Giving hotel employees the opportunity to organize their professional lives via part-time work, remote work and flexible scheduling brings benefits not just to the personnel’s work-life balance but also to the organization and its capacity for…
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It’s likely part of every hotel organization’s reason of being to provide guests a welcome place while traveling where they can get a good night’s sleep to feel refreshed for the road ahead…
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Going on a vacation might seem like a rather unconventional way to try to improve your sleep habits.
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Guest expectations were put through the ringer this past summer…
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More pet owners are looking for ways to share their traveling experience with their furry friends, so what do guests like or dislike when it comes to a pet-friendly hotel experience? Explore our selection of guest reviews…
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Hoteliers are knee deep preparing 2023 budgets, but until the hospitality industry is back in full swing, many will be looking for ways to short-cut spending…
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What hotels don’t promote a good night’s sleep nowadays? While the offerings have gone from the erstwhile novel introduction of Westin’s Heavenly Beds to today’s perfunctory pillow concierge, hotels have yet to fully tap this well…
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