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What hotels don’t promote a good night’s sleep nowadays? While the offerings have gone from the erstwhile novel introduction of Westin’s Heavenly Beds to today’s perfunctory pillow concierge, hotels have yet to fully tap this well…
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From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.
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QR codes may resemble little boxes of pixelated TV fuzz, but they’re actually high-tech tools that can help streamline your business practices and potentially increase sales.
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We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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Packaging is awesome for hotels; the bed and breakfast (B&B) package is fantastic for both increased revenues and guest satisfaction where, typically, the more a guest uses a hotel’s amenities the happier they are with the onsite experience…
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As many businesses prepare for a potential recession, hoteliers and resort managers can arm themselves against rising fraud costs through education, awareness and prevention.
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The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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Which upselling offers work best? And how much ancillary revenue can I expect to make with upselling at my hotel?
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A while ago, I was conducting some focus groups with frequent travelers.  The participants were educated, experienced, and frequent guests at hotels and resorts…
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The pandemic has forever changed the future of travel. However, the travel demand is up much higher, and new travel trends have emerged since restrictions were relaxed.
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The bed and breakfast (B&B) bundle is the classic of classic packages that nearly any hotel can use to help build revenues…
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By including these strategies and tactics into your management plan, your hotel will be able to optimize hotel housekeeping duties to a manageable level.
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In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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A few months ago, we shared our experience during the pandemic, adding our voice to an industry struggling to come to terms with not only what we had gone through to date, but with finding a way forward in a new landscape…
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IHG Hotels and Resorts’ hotel brand Voco is trialling new tailored service ‘Turn Up’ at select properties in the UK.
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While all hotel guests want a clean, safe, comfortable room, guests have a variety of needs and wants for services and amenities…
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During the pandemic we had to make changes driven by the need for more robust health and safety, to ensure that everything was hygienic and because everything needed for every stay had to be dry cleaned afterwards, we had to be more efficient, only…
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The past few years have seen an increase in weather related incidents and natural disasters in the United States – an unwelcome spike which is not expected to slow down any time soon…
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