Top Voucher Mistakes Hoteliers Make and How to Avoid Them
You’ll find many articles on how to market vouchers correctly. This one is a bit different…
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Attracting, managing and retaining the Millennial workforce in hospitality
While the global hospitality industry is expanding rapidly, it is a difficult time for businesses to recruit and retain staff after a distinct labor shortage post-pandemic…
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Top Five Qualities of Successful Hotels
A thriving hotel is something to be proud of. Getting a hotel to a place where it is profitable and successful takes lots of work and careful consideration. Hotels impact guests’ lives in ways that few other businesses do…
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Jamba Robotic Kiosk Opens In Travel Stop
Love's Travel Stops in Williams, California, debuts a Jamba by Blendid Robotic Smoothie Kiosk.
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Carina Chorengel on Hyatt's Asia-Pacific expansion plans
Early this year, Hyatt Hotels Corp…
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This Is How To Communicate With Customers
In our customer service workshops, we do an exercise in which we ask participants what their favorite companies are to do business with and why. We almost always get Amazon as an answer. One of its success traits is communication…
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Recruitment Fraud Is A Serious Problem When Hiring Staff
Have you ever been cheated, exploited, manipulated, and jerked around by a candidate who wanted a job in your organization? You may have, but perhaps you don’t know.
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Massive Moon Dubai idea could be the region’s biggest tourism project
Dubai could soon be home to the Middle East’s biggest tourism destination resort, the Dhs18 billion Moon Dubai.
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Upscale extended-stay hotels move toward near-term recovery
We knew it would happen sometime. According to The Highland Group’s U.S…
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IHG's booking channels disrupted by "unauthorised activity"
IHG Hotels and Resorts has revealed that parts of its technology systems have been “subject to unauthorised activity”.
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Famed photographer Roger Moukarzel discusses the Hilton Waitographer initiative
Roger Moukarzel is a firm believer in the power of photography in the hospitality world…
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Hospitality: Consider this your Cybersecurity Wake-up Call
Cloud migration, tech lounges, chatbots and robots are all technologies with great potential: both to streamline and drive better service, and to grant hackers access to your brand’s technology stack.
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FOUR TIPS TO FIGHT HOME-SHARING THIS FALL
As we cap off an incredibly busy, post-pandemic summer, one question that all hoteliers should be asking is: will these occupancy levels last? Autumn typically sees a drop-off, but with the pent-up demand now partially expunged and a looming…
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Europe’s Hotels Risk Lights Out in Energy Crisis Spawned by Ukraine War
European natural gas prices are roughly ten times higher than a year ago. Hotel owners may struggle to pass on to guests added costs for heat and lights, given that they've already been charging higher than average rates…
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4 different ways to make tipping fair in your hotel
For most hotel staff, tipping is one of the best ways to supplement what is often a minimum wage income…
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Going Long for Hotel Longevity Part III: Sleeping on a Pile of Profits
What hotels don’t promote a good night’s sleep nowadays? While the offerings have gone from the erstwhile novel introduction of Westin’s Heavenly Beds to today’s perfunctory pillow concierge, hotels have yet to fully tap this well…
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Concord Hospitality Gets Creative with Employee Recruitment, Retention Strategies
From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.
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Hotels Stick to Upbeat Forecasts Even With Concerns Over Cooling Demand
They say smart people can hold two opposing ideas in their minds and still function. So hotel executives must be geniuses, as they watch bookings stay strong while economic worries rise.
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