By type

The most colorful description of a company's experience during Covid was conveyed to me by Joss Kent, CEO of AndBeyond, whose safari lodge business' strategy is driven exclusively by its sustainability-related impact objectives…
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Somebody put Baby in a corner: the remains of an upstate New York hotel that inspired the movie "Dirty Dancing" have burned down, according to the local fire department…
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The metaverse can be defined as a set of virtual shared spaces that are indexed in the real world and accessible via 3D interaction…
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If you have been working in the hospitality industry in the last few years, chances are you’ve been hearing catchphrases like “stay on brand” and “that’s very on brand” more and more often.
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Hotels are working within a world where change is at a pace never before experienced…
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Is the industry in the midst of a busier-than-ever normal of travel or a bubble that will pop? That was the question posed during a Virtuoso Travel Week press conference, held in person in Las Vegas and virtually on Monday…
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A few weeks ago, I was in New York City, crossing the Brooklyn Bridge. I felt the slightest sway, a barely perceptible give as I drove…
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The hospitality industry has gone through a transformational phase over the past three years…
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QR codes may resemble little boxes of pixelated TV fuzz, but they’re actually high-tech tools that can help streamline your business practices and potentially increase sales.
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The travel industry is always in a state of flux. New technologies emerge, consumer travel habits change, and new trends emerge…
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Do you want to become an eco-responsible restaurant but don’t know what measures to put in place without interfering with your work?
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As unpredictable as it can be at times (especially through the COVID-19 pandemic), forecasting is still an important part of running a hotel and being able to make strategic revenue management decisions…
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We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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OYO has acquired Bornholmske Feriehuse, a vacation home management company based on the Danish island of Bornholm. Terms of the acquisition have not been disclosed.
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Packaging is awesome for hotels; the bed and breakfast (B&B) package is fantastic for both increased revenues and guest satisfaction where, typically, the more a guest uses a hotel’s amenities the happier they are with the onsite experience…
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Hyatt's move to change its revenue management software foreshadows a broader trend. Expect more hotel companies to embrace automation while looking at a bigger picture than just the supply and demand of rooms…
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Hotels are increasingly being turned into co-living spaces in markets where institutional investors are hunting for cheaper alternatives to residential conversions and high rental growth potential, according to JLL…
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To complement last year's article, Death of the Marketing Plan, I offer you the Eulogy to the Marketing Plan as delivered during this year's Lightning Rounds at HSMAI Commercial Strategy Week. Enjoy!
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