By type

If guests are still required to dial a prefix before accessing 911 operators, if your front desk still intercepts these emergency calls, or if your MLTS doesn't deliver the street address, floor number and room number from where the call originates…
read more

Abby Murtagh says she is laser focused on further developing her team because an elevated and empowered staff is what she believes drives results for owners at the recently renovated Arizona Biltmore, A Waldorf Astoria Resort…
read more

Entrepreneur Sheila Johnson has been steadily expanding her luxury hotel empire. Some call her business, which has lately generated buzz, an overnight success that's been 17 years in the making.
read more

Giving hotel employees the opportunity to organize their professional lives via part-time work, remote work and flexible scheduling brings benefits not just to the personnel’s work-life balance but also to the organization and its capacity for…
read more

Nothing is more nerve-wracking and then satisfying than opening a new hotel…
read more

A recent American Hotel & Lodging Association Foundation survey found that 97% of hotels are experiencing staffing shortages.
read more

It’s likely part of every hotel organization’s reason of being to provide guests a welcome place while traveling where they can get a good night’s sleep to feel refreshed for the road ahead…
read more

TRAVEL has become the ultimate luxury in today’s world, declared Hermione Joye, Sector Lead, Travel, APAC for Google, as she shared the latest findings from a Google and Kantar study at WiT Singapore 2022 last week…
read more

Hotels are busy; ask anyone. Demand is almost back to 2019 levels. However, for most hotels, staffing remains an issue. This means, most hotels are operating with an all-hands-on-deck mentality…
read more

If Walmart and PayPal are already using this strategy to recruit new hires, why aren’t you?
read more

Global hotel rates have declined since early June as slower demand from leisure travellers helped bring down corporate prices, particularly in “primary markets that entertain a strong mix of business and leisure travel," according to a new report…
read more

Although hotels recorded job growth in September, the tepid increase served as further validation of the industry's pessimism about solving its labor shortage anytime soon.
read more

As a hotel manager, it’s likely that you’ve thought of virtually everything when it comes to ensuring the ultimate guest experience at your property…
read more

In a perfect world, increasing size and scale should lead to operating efficiencies, improved profit margins, a strong growth trajectory (both per unit and in the number of units), career opportunities for employees, and competitive prices and…
read more

Every quarter as part of our ongoing The State of the American Traveler study, we take a deeper dive into topics and trends of critical importance to the travel, tourism and hospitality industry, in collaboration with our friends at Miles…
read more

Guest expectations were put through the ringer this past summer…
read more

More pet owners are looking for ways to share their traveling experience with their furry friends, so what do guests like or dislike when it comes to a pet-friendly hotel experience? Explore our selection of guest reviews…
read more

After spending many years as one of the most well-known global third-party management companies, the Interstate Hotels & Resorts brand is being retired by its parent company, Aimbridge Hospitality, and being replaced with the Aimbridge EMEA moniker…
read more