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Key performance indicators, better known as KPIs, are touchstones used to measure progress toward the desired outcome.
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According to a recent GlobalData report, 573 deals (including mergers & acquisitions, private equity, and venture financing) were announced in the global travel and tourism (T&T) industry in the first half of 2022, reflecting a 3.1% increase over…
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A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally pass by and labor conditions will eventually return to how they were in 2019…
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Global superstar David Beckham is fronting the latest campaign by Qatar Tourism. The latter has launched a new stopover holiday campaign to support its tourism goals attract more than six million visitors a year by 2030…
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The Munich-based Ruby Group is now offering all employees a share in the hotel group’s profits and are also introducing a new 35-hour workweek with no change in salary for employees.
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In our past Insights articles, we expounded upon the value of good translation and how content that is not only well-translated but can inspire CTA engagement in your marketing and outreach efforts. Indeed, it goes without saying that a customer is…
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There’s no one-size-fits-all solution to verification and authentication issues, but businesses can improve the lives of their customers and employees through the use of passive biometric technology.
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A famous portrait of World War II-era British Prime Minister Winston Churchill was stolen from an Ottawa hotel and replaced with a copy without staff noticing for months. It took officials at the Fairmont Chateau Laurier Hotel at least eight months…
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You've seen the renderings (or maybe you've created them) – bustling lobbies and dining rooms, tranquil spas and lanais, immaculate porte-cocheres that look like luxury car showrooms.
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Pro-snowboarder turned three-time Michelin star Chef Akira Back recently opened his 20th restaurant, Akira Back Dallas with the majority of his locations inside high-end hotels such as Yellowtail at The Bellagio in Las Vegas, as well as restaurants…
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Saudi Arabia has unveiled the master plan for its Rua Al Madinah Project which will be constructed in the area east of the Prophet’s Mosque.
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Egypt appears to be getting back on its feet after years of economic turmoil and social unrest, intensified by the pandemic…
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On joining a recent webinar where journalists shared their pet peeves with PRs, I took notice and reflected on my experience as a PR person pitching stories and content to the media.
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In 2015, Japan opened the world’s first all-robot-run hotel, and called it Henn na (or “Strange”) Hotel. The machine menagerie had a short run before management decided to change up its strategy in 2019, and replaced half the staff with humans…
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Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
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Ever thought about how you could make your hotel contact center work better for you? The hotel contact center plays a key role in converting first-time guests into regular guests and encouraging repeat business from existing patrons…
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While global interest in ecotourism has been growing at a rapid pace, inflation has also started to shape travel choices…
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For three-and-a-half years, Grant Romundt – co-founder of Ocean Builders – lived in a floating home in Toronto. 
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