The next-gen revenue management KPIs hoteliers should be tracking
Key performance indicators, better known as KPIs, are touchstones used to measure progress toward the desired outcome.
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The next-gen revenue management KPIs hoteliers should be tracking
Key performance indicators, better known as KPIs, are touchstones used to measure progress toward the desired outcome.
read more
Income Capitalization Approach – The Gold Standard for Valuing Hotels
According to a recent GlobalData report, 573 deals (including mergers & acquisitions, private equity, and venture financing) were announced in the global travel and tourism (T&T) industry in the first half of 2022, reflecting a 3.1% increase over…
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An employee scorecard to solve labor shortages
A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally pass by and labor conditions will eventually return to how they were in 2019…
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David Beckham fronts latest campaign for Qatar Tourism
Global superstar David Beckham is fronting the latest campaign by Qatar Tourism. The latter has launched a new stopover holiday campaign to support its tourism goals attract more than six million visitors a year by 2030…
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Ruby Hotels Introduce 35-Hour Work Week and Give All Employees a Share Of The Profits
The Munich-based Ruby Group is now offering all employees a share in the hotel group’s profits and are also introducing a new 35-hour workweek with no change in salary for employees.
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Translation ROI: How Do We Gauge The Value Of A Good Translation?
In our past Insights articles, we expounded upon the value of good translation and how content that is not only well-translated but can inspire CTA engagement in your marketing and outreach efforts. Indeed, it goes without saying that a customer is…
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Parting ways with Legacy Security Systems
There’s no one-size-fits-all solution to verification and authentication issues, but businesses can improve the lives of their customers and employees through the use of passive biometric technology.
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Famous Churchill portrait swapped with copy in Ottawa hotel, staff doesn't notice for months
A famous portrait of World War II-era British Prime Minister Winston Churchill was stolen from an Ottawa hotel and replaced with a copy without staff noticing for months. It took officials at the Fairmont Chateau Laurier Hotel at least eight months…
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The Blueprint to Success: Design With The Employee in Mind
You've seen the renderings (or maybe you've created them) – bustling lobbies and dining rooms, tranquil spas and lanais, immaculate porte-cocheres that look like luxury car showrooms.
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STAR CHEF’S TAKE ON SUCCEEDING IN THE KITCHEN
Pro-snowboarder turned three-time Michelin star Chef Akira Back recently opened his 20th restaurant, Akira Back Dallas with the majority of his locations inside high-end hotels such as Yellowtail at The Bellagio in Las Vegas, as well as restaurants…
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Saudi Arabia unveils master plan for Rua Al Madinah project
Saudi Arabia has unveiled the master plan for its Rua Al Madinah Project which will be constructed in the area east of the Prophet’s Mosque.
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Back to the land of the pharaohs
Egypt appears to be getting back on its feet after years of economic turmoil and social unrest, intensified by the pandemic…
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How to Annoy a Journalist and Waste Your Time with the Press
On joining a recent webinar where journalists shared their pet peeves with PRs, I took notice and reflected on my experience as a PR person pitching stories and content to the media.
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Robot-run hotels are here, but guests have mixed reviews
In 2015, Japan opened the world’s first all-robot-run hotel, and called it Henn na (or “Strange”) Hotel. The machine menagerie had a short run before management decided to change up its strategy in 2019, and replaced half the staff with humans…
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In Vino Veritas XCII: Don’t Forget Your Waitstaff
Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
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Best practices for effective hotel contact center management
Ever thought about how you could make your hotel contact center work better for you? The hotel contact center plays a key role in converting first-time guests into regular guests and encouraging repeat business from existing patrons…
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Ecolodges in the Middle East: The new big thing
While global interest in ecotourism has been growing at a rapid pace, inflation has also started to shape travel choices…
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SeaPods: Giving A New Meaning to Ocean Front Living
For three-and-a-half years, Grant Romundt – co-founder of Ocean Builders – lived in a floating home in Toronto.
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