Technology

Planning ahead into 2021 amidst ongoing second wave lockdowns, staged reopenings and the dangling carrot that is a vaccine is a doozy…
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How Airbnb sees itself matters, not only for the future of the company but how markets and competitors react to such a globally disruptive force that has emerged out of nowhere in the last decade.
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As hotels across the world continue to grapple with the pandemic, they are becoming increasingly creative in their approaches…
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As the hospitality industry allocates increasing efforts to ensure guest and employee safety through automation and technology, significant risks are possible…
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The hotel PMS has been around for about 50 years. That’s HALF A CENTURY. That’s as old as the Beatle’s last album Let It Be, Walt Disney World, Watergate, and Amtrak.
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As hoteliers engage in the budgeting process for 2021, one thing that’s clear is that demand and financial projections for the months ahead are anything but clear…
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A Brit: "Would you like a cup of tea?" - An Italian: "Why, do I look unwell?"
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It’s no surprise that hotels and travel brands are winning on Instagram. With its core focus on sharing visually engaging photography, Instagram is one of the ideal places for hotels and resorts to attract new guests or lure travelers back…
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A major shout out to all Housekeeping Departments in all properties and all over the world, for being able to cope with the new needs brought by pandemic…
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The Information Commissioner’s Office (ICO) has issued a fine of £18.4 million to Marriott International, for “failing to keep millions of customers’ personal data secure”.
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As revenue managers, we eat sleep and breathe reports, channels, daily rates, pace, etc – but are we articulating the importance of these items to other teams within our organization?
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A new Expedia Group study, in partnership with research firm BVA BDRC, examines the contributions of online travel agencies (OTAs) to the US travel and tourism sector, the spending patterns of OTA travelers and the role of OTAs in the hotel booking…
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When used correctly, passwords are an extremely simple and effective way to protect data and IT systems from unauthorized access. However, creating a complex password, never mind remembering it, is difficult…
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It looks like a spaceship, runs on fuel that up until a few years ago experts were calling "crazy," and has barely left the drawing board, but in the eyes of one of the world's leading aircraft manufacturers, it's undoubtedly the future…
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Recently, the WHO launched an updated version of its guidance paper for COVID-19 management in hotels and other accommodation entities, which can be downloaded here.
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When a crisis strikes an industry, most hunker down to reduce damage. Amid the chaos, it’s easy to overlook the opportunities a crisis turns up. 
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The past few months have been a strange time in the hospitality industry. We have seen a lot of hotels closing. Some haven’t opened up since. But the ones that did are doing a lot to keep up with the new normal…
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Online Travel Agencies have always been a subject for debates among hoteliers. Should we reinforce our direct channels of distribution or rely on intermediaries? In general, there is no universal answer to that question…
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I had the pleasure of speaking with Kym Kapadia, chief commercial officer and head of hotels for Aprirose Real Estate Investment…
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"I've spent my career on things flying fast," says Adam Dissel, who heads up the US operations of Reaction Engines. This British company is building engines that can operate at dizzying speeds, under conditions that would melt existing jet engines…
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Online travel agencies have made billions from the hotel industry, which has led hoteliers to ask where OTAs have been during the COVID-19 pandemic and what that says about the nature of partnerships.
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Hotel owners have filed a lawsuit, claiming the additional cost of complying with a union-driven cleaning ordinance will prevent them from opening properties in San Francisco even after other restrictions are lifted…
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Marriott International, a leading hotel operator, is facing a London class action brought by millions of former guests demanding compensation after their personal records were hacked in one of the largest data breaches in history…
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As lockdown restrictions are eased in several European countries, many in the travel industry hope that with higher cleaning standards and social distancing, business can continue in a new form.
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