Career

Hotels are busy; ask anyone. Demand is almost back to 2019 levels. However, for most hotels, staffing remains an issue. This means, most hotels are operating with an all-hands-on-deck mentality…
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Although hotels recorded job growth in September, the tepid increase served as further validation of the industry's pessimism about solving its labor shortage anytime soon.
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Conflict has such a negative connotation that I prefer to call it the “creative process.” Constructive debate and discussion are at the root of all truly impactful change…
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While the global hospitality industry is expanding rapidly, it is a difficult time for businesses to recruit and retain staff after a distinct labor shortage post-pandemic…
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Have you ever been cheated, exploited, manipulated, and jerked around by a candidate who wanted a job in your organization? You may have, but perhaps you don’t know.
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From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.
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The Munich-based Ruby Group is now offering all employees a share in the hotel group’s profits and are also introducing a new 35-hour workweek with no change in salary for employees.
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Many hotel restaurants do not have a sommelier. Or, if they do, there may be shifts where that position is not filled – midday lunches, for example…
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A few weeks ago, I was in New York City, crossing the Brooklyn Bridge. I felt the slightest sway, a barely perceptible give as I drove…
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My story starts like this: Once upon a time when I was a candidate myself but there is nothing fairy or fabulous about this real-life experience of mine.
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“Life is flamboyant and sassy,” according to Serge Trigano, the co-founder of Mama Shelter. The entrepreneur is making his mark on the hospitality industry by creating a new lifestyle boutique accommodation concept…
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Amidst the pandemic, there was a global need and desire for everyone to prioritize health and safety. While this remains top of mind today, there is still confusion and uncertainty on how people should manage COVID-19 precautions in the U.S…
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When Alice, of Alice in Wonderland, in Lewis Carol’s second book, Alice Through the Looking Glass, began to wonder what the world looked like on the other side of the mirror (What do our job openings and we as employers look like to employees, on…
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From luxury marketing to real estate, sports to finance, hospitality is not just about hotels.
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Ten years ago, I was somewhat entertained and charmed by the likes of Ramsey, Oliver and Harriot. Their cooking shows were a step up in culinary entertainment. I was a fan…
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Autocratic and overbearing styles of leadership were once considered socially and professionally acceptable in certain types of organizations…
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I was going through my camera roll last night, and I found this picture; Me and one of my ex-coworkers eating a slice of pizza, sitting on top of the racks before polishing all the glassware and going straight into dinner service…
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The ‘new normal’ as a term has been blatantly overused, but now with some very serious signals indicating a proper end to the pandemic come the summer of 2022, perhaps it can be applied one last time…
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Sad to say, hotel managers – unwittingly or not – often hold negative perceptions of older workers. People older than 50 make up less than a fifth of all hotel employees. Where does this apparent aversion to employing older people come from…
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The campaign will include television and digital advertising as well as AHLA events around the country alongside local hoteliers, economic development organizations and community groups.
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Employers face unprecedented challenges in 2022 trying to retain and attract well-qualified workers in the current high-demand environment for workers given the low unemployment rate and workers' low job satisfaction and high expectations…
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With the US seeing no end to the worker shortage in the near future, focusing on employee retention is the only clear solution to keeping restaurants staffed.
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The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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Previously, we tied together how employee culture and the employee links in the service profit chain.  The total employee experience drives customer satisfaction, loyalty, and business bottom profitability…
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