Artificial Intelligence
Technology like virtual assistants and chatbots can be used on hotel websites and mobile apps to help guests throughout their stays. AI can also be used to access important data like guest preferences. Demand forecasting and price adjustments through smart revenue management is yet another area where AI shines.
Digital apps, platforms and smart room controls
Mobile check-in and hotel apps that unlock doors provide a seamless check-in experience for guests. These apps also allow guests to manage room temperature, communicate with the concierge, and send questions to a virtual assistant. This helps reduce stress at the front desk while using technology to personalize the in-room experience.
Smart speakers in rooms empower guests to control devices, seek assistance, and access services using smart room technology.
Advantages of smart hotels
Smart hotels offer many benefits, including delivering an unparalleled guest experience while enhancing operational efficiency through automation. This not only saves money but also boosts staff satisfaction. As guests increasingly depend on technology in all facets of their lives, hotels must identify these touchpoints in the guest experience and explore ways to enhance and connect through its integration.
Personalization
Personalization stands out as one of the most compelling features of smart hotels for guests. Imagine arriving in your hotel room and finding a smart mirror that you can customize to display the weather and local attractions and select your preferred language. Language barriers vanish, and guest experience effortlessly becomes highly personalized.
Guests can also specify their in-room preferences during check-in or reservation. Their room can be set to their preferred temperature upon arrival, with their favorite music playing in the background. Imagine controlling lighting and ordering room service with voice commands without leaving their beds.
Personalization represents the future of hospitality.
Improved check-in experience
Hotels can use check-in kiosks and chatbots to optimize the check-in and check-out experience. That way, guests can enjoy a faster service and take control of their hotel experience, regardless of their arrival time. You can also offer mobile check-in, which is great for guests on the go.
Automation
Smart technology enables devices to assist guests more efficiently, freeing up the front desk and other employees to focus on other responsibilities. Simple inquiries can be handled by smart technology, allowing staff to dedicate their time and energy to revenue-generating tasks.