The partnership enhances the lodging owner-operator’s commitment to improving the wellness and safety of its guests as part of its Ascott Cares programme, which focuses on seven key areas including social distancing protocols, contactless and paperless solutions, wellness and security, hygiene and cleanliness, ‘Go-Green’ initiatives and staff and vendor relations.
Guests staying at any Ascott property globally who require telehealth assistance or telecounselling can call the property’s front desk from their apartment to be connected to International SOS Assistance Centres.
They can speak directly with health experts at any of the 27 Assistance Centres located across the world. The centres operate 24/7 assisting in 99 languages and dialects. Depending on the guest’s medical condition, the health experts also provide medical advice or refer guests for teleconsultations, an in-person consultation or telecounselling, with a global network of more than 90,000 accredited medical service providers, including clinics and hospitals, available.
International SOS is also providing travel security advisory and assistance to Ascott’s guests to better prepare them for new environments. This includes advice on security matters, including the choice of safe ground transportation, as well as verification and updates on in-country incidents, such as street protests, natural disasters, travel restrictions and security threats.
