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Marriott CEO on new Mercedes partnership, hospitality and demand in Vegas

Marriott CEO Tony Capuano joins 'Squawk on the Street' to discuss the company's partnership with Mercedes-AMG, the hotel's hospitality plans surrounding the big weekend, and more.
Marriott CEO on new Mercedes partnership, hospitality and demand in Vegas

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China’s hotel industry recovers as occupancy and room rates return to pre-pandemic levels amid leisure travel boom

China’s hotel industry recovers as occupancy and room rates return to pre-pandemic levels amid leisure travel boom

Surge in pent-up demand drives rise in occupancy rates and room rates. The proportion of midrange and prime hotels, which are more profitable, is up after budget brands took the brunt of pandemic closures, analysts say. The hotel industry in mainland China has seen a steady recovery over the past three quarters, thanks to a post-pandemic boom in leisure travel that fuelled demand for hotels and pushed up room rates. The occupancy rate across the country reached 68.4 per cent in the first nine months of 2023, only 2 per cent short of 2019 levels, according to analysts at JLL, a real estate services company.

Chargebacks are a bigger problem than most hoteliers think

Chargebacks are a bigger problem than most hoteliers think

For hotel managers, dealing with unhappy guests is part of the job: you do your best to smooth ruffled feathers, address the underlying problems and make sure that you manage similar situations better in the future. In some cases, however, disgruntled guests take matters into their own hands and ask their credit card company to reverse the payment to your establishment.