I grew up in Guadalajara, and my first job was as an assistant to the PR manager at the TV channel Canal44. However, my dream was to work in hospitality, so I soon moved onto the front desk agent position at the Staybridge Suites Guadalajara Expo in 2013. I enjoyed the opportunity to connect with people from all around the world and help them have a memorable stay.
I worked at several other properties throughout the years, but lost my job at The Westin Santa Fe in Mexico City in June 2020 because of the pandemic. Luckily, a friend told me about an opening for the 'W Insider' position at the W Punta de Mita. I applied and got the job, and moved to Punta de Mita last November.
As the W Insider — our version of a hotel concierge — I try to elevate each guest's experience in every way possible. My goal is to make the impossible possible for our guests.
We have a saying here called "Whatever/Whenever," meaning there's no request too big or too small.