The three properties are offering guests their favourite drinks and snacks on arrival; access to a library of books; enhanced relaxing shower/bath experience; and an in-room Nespresso machine with chocolate pairing. The Glasgow and Oxford properties are also offering a late-night cravings menu, while the Oxford hotel also offers portable speakers.
The Cardiff property offers a few additional services such as in-room afternoon tea, a dog walking/pet-sitting service, and an in-room massage or spa treatment for an additional fee.
Guests can add the ‘turn up’ service to their booking by calling the participating hotels. During the pre-stay call customers will be asked which services they want for their stay.
Will Yell, VP luxury and upscale conversion and affiliate brands at IHG Hotels and Resorts, said:
“From craving connections to desiring the unexpected, the voco Turn Up service rooms deliver on the expectations of what today’s travellers want when they check-in to a hotel. We know that a one-size-fits-all approach to hotel service no longer resonates with travellers – nearly half of those surveyed stated that they wanted to be valued as an individual.
“Whilst a thoughtful and charming approach to guest stays makes voco hotels so unique, we’re also known for doing things a little bit differently. The limited-edition services take the existing voco hosted experience to a whole new level of the guest experience, and we look forward to welcoming guests looking to take tea and cake in bed or indulge in a midnight feast with our late-night cravings menu.”
by Hannah Brandler
