Management

Every business can benefit from treating customers like five-star guests.
read more

When you walk into your hotel, the staff will greet you by name, know your travel preferences, and anticipate your needs…
read more

Accor in talks to take over French events company Potel & Chabot - Global hotel giant Accor has confirmed it has entered "exclusive" talks to acquire French event and catering specialist Potel & Chabot…
read more

Learn how to stay compliant with HACCP and FSMA regulations in your hotel restaurant - It’s Time to Digitize Your Hotel Restaurant's Food Safety Management - In the dynamic world of hospitality, one thing remains constant and non-negotiable: food…
read more

Hilton is seeing no signs of a slowdown in travel demand. The company said the second quarter was the best booking quarter in its history, reports Senior Hospitality Editor Sean O’Neill.
read more

Wyndham Hotels & Resorts' global system grew 4 percent in Q2 2023, reflecting 1 percent growth in the U.S. and 9 percent growth internationally. (Wyndham Hotels & Resorts)
read more

It is said that to truly learn a foreign language, one must leave the classroom and immerse themselves in that language day to day, preferably in a country where it is spoken…
read more

Traditionally, a major selling point for most all-inclusive resorts has been their sheer size. The higher the number of restaurants and bars, the better. The more pools, the better…
read more

Members of the FBI and the US Army Special Operations Command who were conducting a training exercise in downtown Boston raided the wrong hotel room and detained the person inside before realizing their mistake, the FBI said in a statement to CNN…
read more

Hotels and serviced apartments in Manchester have introduced a £1 per night charge on all accommodation bookings as part of an initiative to “deliver better visitor experiences and drive more staying visitors to the city”…
read more

Attorneys representing Las Vegas' most prominent hotels argue the lawsuit alleging a conspiracy to keep room rates high lacks a very important piece of evidence — proof of communication between any of the defendants…
read more

Every commentary on hotel performance refers to revenue per available room as a key industry metric — RevPAR. Yet non-room revenue from cafes, co-working, spas, and events is growing in importance…
read more

After the Biden administration put mandatory resort fees firmly in its crosshairs this year, different facets of the hospitality industry found themselves at odds, with some defending the fees and others saying they need to go…
read more

To say that the meetings-and-events (M&E) industry was significantly disrupted by the pandemic would be an understatement…
read more

The guest experience continues to be one of the main concerns for hoteliers. How to improve it when the guests’ expectations are constantly changing?
read more

The number of guests looking to venture beyond the walls of their all-inclusive resorts while on vacation appears to be growing…
read more

"You recently enjoyed a Dayuse experience, and we thank you for it," read a cheerful e-mail that popped up in my inbox, referencing a recent hotel stay.
read more

The pupils were visiting the United States as part of a ski trip, and now that their passports have been destroyed they're enjoying an impromptu sightseeing trip around New York
read more

Maintaining healthy competition among hotels is critical for consumers and operators. It ensures guests get the best value for their money and quality customer service, and that all operators earn their fair share with maximum profitability…
read more

Over the past three years, beleaguered hoteliers have faced down high turnover, uncertainty, the need to invest in new technology and, of course, price volatility…
read more

Radisson is choosing quality over quantity when it comes to growing its brands…
read more

Global investment firm Dubai Holding has acquired Henderson Park’s stake in The Westin Paris-Vendome to gain full control of the €650m hotel in France.
read more

Hotel Indigo London K West Shepherds Bush will be one of the brand’s flagship London properties due to its individual design and superb location and has been signed in partnership with the Lancaster Landmark Hotel Company…
read more

Latest Trends in Wellness Real Estate Sector - Only a few years ago, wellness real estate sector was only an emerging industry, not well understood by the stakeholders, from consumers to developers and investors…
read more