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A while ago, I was conducting some focus groups with frequent travelers.  The participants were educated, experienced, and frequent guests at hotels and resorts…
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For some hoteliers, a Revenue Management System (RMS) seems like the ticket to higher occupancy and room rates. Get the software, input some data and away you go. Or something like that.
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As travel ramps up, travel professionals face a slew of challenges, including staffing shortages, burnout, high prices and low availability.
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A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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While it may be true that there is no "one-size-fits-all" model for guest satisfaction in the hospitality industry, The Outrigger Way has gotten us fairly close to cracking the code.
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A tech revolution has been ushered in over the past decade, setting the stage for transforming the online space as we understand it…
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For owners, managers, and employees alike, the past few years have been, in a word: unpredictable!
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A few months ago, we shared our experience during the pandemic, adding our voice to an industry struggling to come to terms with not only what we had gone through to date, but with finding a way forward in a new landscape…
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TMCs in tech arms race – scale and capabilities to invest will win, says ex-CWT chief, now Sabre president
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As the first woman to serve as the president and managing director of Atlantis Paradise Island Bahamas, Audrey Oswell said despite the leadership obstacles she has faced, they never got in the way of her achievements…
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Zero-proof cocktails crafted with the same care and techniques as alcoholic beverages are increasingly slaking nondrinkers’ thirst at hotels and theme parks and on cruise ships.
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While all hotel guests want a clean, safe, comfortable room, guests have a variety of needs and wants for services and amenities…
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According to CBRE, "The resumption of inbound international travel will provide a lift to hotel fundamentals in 2022.  When combined with the continued recovery in individual and group business travel, this might just make the difference between…
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I had my first camping experience when I was about 10 years old. My dad, who had a car dealership, acquired a luxurious camper, or what I thought was luxury in 1979…
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The past few years have seen an increase in weather related incidents and natural disasters in the United States – an unwelcome spike which is not expected to slow down any time soon…
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Despite the increasing pent-up demand for travel, many hoteliers across the hospitality industry are struggling to meet this returning demand for travel due to severe staffing issues.
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Hospitality trends have changed a lot over the past few years, with industry shifts accelerating even more quickly due to the pandemic.
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Would you allow a humanoid robot to greet a paying guest at your hotel? Would the hotel guest prefer the ease and convenience of service robots or the warmth and service of a fellow human being? There is no doubt that AI will create both challenges…
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