Japanese hotel boss apologizes for only changing water in spa bath twice a year
The boss of a 158-year-old Japanese guesthouse has apologized for only changing the water in its spa bath twice a year, after it was found to be teeming with potentially deadly bacteria.
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Hotel housekeeping tips and tricks
When crafting the perfect hotel experience for your guests, part of the plan has to include top-notch housekeeping routines…
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Gift shops, guests, and gratitude: What you need to sell at your hotel
As a hotel manager, it’s likely that you’ve thought of virtually everything when it comes to ensuring the ultimate guest experience at your property…
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Becoming a greener restaurant in just two steps
Do you want to become an eco-responsible restaurant but don’t know what measures to put in place without interfering with your work?
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Economy properties as guestroom vending machines
Vending machines are basically small-scale F&B kiosks that replace the need for a cashier or any other form of staffing besides the restocking and maintenance. Can hotels be the same?
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How to Recruit and Retain Spa Staff and Executives. A Happy Employee Means a Happy Guest
Amidst the pandemic, there was a global need and desire for everyone to prioritize health and safety. While this remains top of mind today, there is still confusion and uncertainty on how people should manage COVID-19 precautions in the U.S…
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Trend Watch: Thermal Bathing More Popular Than Ever
Hotels and resorts have long led the charge when it comes to creating beautiful, authentic hydrothermal (also known as "aquathermal") bathing circuits, giving guests access to experiences they otherwise might be hard pressed to find anywhere else…
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How Wearable Tech Can Reduce Injuries for Hotel Workers
Hospitality workers face risks every day that can lead to injury while on the job…
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Revealed: The top upselling deals and trends for 2022
Which upselling offers work best? And how much ancillary revenue can I expect to make with upselling at my hotel?
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How to Help Your Hotel Become Net-Zero
There are a variety of important steps hoteliers can take to reach carbon net-zero targets. Learn what they are in this Q&A with Andre Marino of Schneider Electric.
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Are Hotel Guests Talking the Talk but Not Walking the Walk on Sustainability?
A while ago, I was conducting some focus groups with frequent travelers. The participants were educated, experienced, and frequent guests at hotels and resorts…
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Tourism Tidbits: Getting Ready for the Family Vacation Season
Although most family vacations will not occur in the Northern Hemisphere until June – August, May is the month when families plan their vacations…
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Hotels Refurbish to Take Advantage of More Guests Dining in Their Rooms
A guestroom at Four Seasons Jackson Hole will soon look a lot more different than it did three years ago.
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Shortages from vanities to stemware: Supply chain woes hit hotels
For many hotels and resorts, snags in the global supply chain have made it incredibly challenging to procure everything from headboards to cabinets -- even chicken.
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Career trends and in-demand jobs in the hotel industry for 2022
After a challenging few years for hospitality staff, this year is going to offer some exciting opportunities for hotel professionals.
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Sevda Oztetik: the hotel should be eco-friendly and we take it for granted
We talked with Sevda Oztetik about the trend for sustainable tourism and its implementation in hospitality…
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HotStats: The Future of Housekeeping
Hotels struggled to remain profitable in 2020, and breaking even was considered positive. In order to stay in business, many hotels cut services where they could…
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Should Your Company Implement a Vaccination Mandate?
Employers in the United States have encouraged their employees to get vaccinated against Covid-19 to make their workplace safer and protect employees, their families, and their communities…
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