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The Temptation of Hidden Fees Rate Manipulation - Let’s face it; we’ve all been tempted to play with rates to boost revenue. It’s the oldest trick in the revenue management book, you might even say that’s exactly what revenue management is…
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We asked the experts to break it down by size, vibe, and appeal—and to share their favorite boutique hotels…
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'Blended' Travel Demand Might Be Permanent, CEO Says - Marriott International, one of the hotel industry's largest global brand companies, has now been a public company for 70 years…
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When did it become common practice for companies to charge people to death at point-of-sale, after pulling them in with lower advertised prices? In an age where transparency in pricing should be the norm, consumers are navigating a minefield of…
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A PMS for “Lean Luxury” - Ruby Hotels defines its approach to hospitality as “lean luxury” which is all about focusing on the essentials…
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As the Michelin Guide prepares to rate hotels, and the World’s 50 Best Hotels just celebrated its inaugural list, we take a closer look at hotel rankings from two very different perspectives — and how they matter…
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OPINION PIECE - Skift says that Hyatt “is adjusting how it markets its loyalty program to reflect new realities” of reduced business travel and increased leisure travel. That’s what the chain itself suggests…
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An Australian financier and hotelier has revealed his version of ‘luxury’, which includes a chuckle at his business partner and celebrity gardener Jamie Durie.
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In a very clever recent brand campaign, Small Luxury Hotels (SLH) identified six types of travellers and teamed them with hotel experts to find the hotels that best suited their personalities.
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Named as part of Forbes’ Top Travel and Tourism Leaders in 2023 and one of the Most Powerful Leaders in Dubai by Arabian Business Magazine, with over 20 years of experience in the hospitality industry and an impeccable record of notable…
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The integration of technology and efficient IT management will remain critical in enhancing guest experiences and ensuring the success of hotels and restaurants.
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Hyatt, IHG and Marriott hotels all offer two paths for their most frequent guests to upgrade into suites: they can be confirmed in advance a limited number of times each year, or hotels should offer them suites that are still available on arrival…
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